A collection of frequently asked questions by our customers and partners.
Nova accesses credit data from international markets based on the express, written consent of the consumer. Through our integrations with international credit bureaus across the globe, we are able to act as a technology service provider or agent of consumers to obtain and deliver the information at their request. In the U.S., Nova is considered a reseller consumer reporting agency under the Fair Credit Reporting Act (FCRA), subject to various federal and state laws, including the FCRA and state data protection laws.
The FCRA and international privacy laws provide consumers with an opportunity to dispute information in their credit histories that may be inaccurate, incomplete or otherwise incorrect.
For disputes filed with Nova, we initiate an investigation upon receipt of the consumer request provided that we have a file on record. In most cases, we will need to contact the foreign credit bureau that originally provided the underlying data and may request further documentation to help us process the dispute, such as personal identification to verify identity and additional details on the dispute.
We care about resolving these issues fairly and as painlessly as possible. We process all disputes within 30 days unless applicable law permits us more time and notify consumers when the results of the dispute investigation are ready. For additional information, please review our disputes page.
Data privacy, information security, and compliance are at the heart of everything we do at Nova Credit. Nova employs organizational, technical and physical measures to protect security, confidentiality and integrity of customer information. These safeguards include company-wide training, regular monitoring and testing for security vulnerabilities and additional technical protections including AWS-managed disk-level encryption of our report database using AES-256 algorithms and TLS 1.2 standard encryption for data in transit.