Dispute Resolution

How to get a copy of your Nova Credit Report and dispute inaccurate information


How do I get a copy of my Nova Credit Report?

To receive a copy of your Nova Credit Report, please complete this form and provide the requested identity verification documentation. It is important that you follow the instructions carefully and provide all requested documentation for us to locate your credit report and process your request.


Do you believe there are errors on your Nova Credit Report?

Inaccurate, negative information may lower your credit score and may indicate fraudulent activity. We recommend you dispute any inaccurate, incomplete, outdated or unverifiable information in your credit report as soon as you spot it.


How do I correct information on my Nova Credit Report?

If you believe information in your Nova Credit Report is inaccurate, incomplete or otherwise incorrect, you can initiate a dispute with Nova Credit by downloading and submitting our Dispute Request Form. Because the underlying credit information in a Nova Credit Report is originally provided from a foreign credit bureau, you also have the option to submit a dispute directly with the relevant bureau. You can find contact information for our foreign credit bureau partners on our bureau partners page.

To initiate a dispute with Nova Credit, please mail your dispute request to Nova Credit, along with any supporting document(s), to:

Nova Credit Inc.
Attn: Consumer Disputes
711 Market Street, 2nd floor
San Francisco, CA 94103

To help make sure we have the information necessary to respond to your dispute request, we ask that you include this form. For your security, please do not send sensitive dispute documentation, financial documents or personal information by email.

For disputes filed with Nova Credit, we will initiate an investigation upon receipt of your request provided that we have your file on record. In most cases, we will need to contact the foreign credit bureau that originally provided the underlying data and may request further documentation from you during this process, including both personal identification if necessary to verify your identity and additional details on the dispute.

We care about resolving these issues fairly and as painlessly as possible. We process all disputes within 30 days unless applicable law permits us more time. We will notify you when the results of your dispute investigation are ready, and will send you a copy of your updated report if any corrections were made.

Please note any information that is verified as accurate will not be removed from your report. If the investigation does not resolve the dispute, we will instruct you regarding your option to make a statement of dispute on your Nova Credit Report.

If you have any general questions, feel free to contact us at help@neednova.com. Please do not send us any sensitive personal information or dispute documentation by email.